911 Emergency Communications Specialist

National Public Safety Careers; Canyon (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers in Canyon, CA seeks skilled 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

Daily duties include taking calls, verifying addresses and callback numbers, entering data into dispatch software, and following structured procedures. Candidates should have strong listening, typing, and clear communication; some public safety experience is helpful.

Qualifications

• High school diploma or equivalent is required.
• Customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Ability to follow procedures

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Canyon, CA seeks skilled 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

Daily duties include taking calls, verifying addresses and callback numbers, entering data into dispatch software, and following structured procedures. Candidates should have strong listening, typing, and clear communication; some public safety experience is helpful.