911 Call Taker: Public Safety Communications Pro

National Public Safety Careers; Spencer (TN); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Spencer, Tennessee. This role supports emergency communications, taking calls and gathering essential location and caller information in a fast-paced center.

Workers may handle both emergency and non-emergency lines, with paid training and eligibility for certifications. Positions typically require a high school diploma and offer benefits depending on the employing agency.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience is helpful.
• Dispatcher or public safety experience not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for Spencer, Tennessee. This role supports emergency communications, taking calls and gathering essential location and caller information in a fast-paced center.

Workers may handle both emergency and non-emergency lines, with paid training and eligibility for certifications. Positions typically require a high school diploma and offer benefits depending on the employing agency.