Emergency Communications Operator (911 Call Taker)

National Public Safety Careers; Guilderland Center (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Guilderland Center, NY seeks dedicated 911 Call Taker opportunities to support emergency communications. The role involves handling incoming calls, confirming locations, and documenting essential details for rapid response.

Training and certification enable authorized pre-arrival instructions and proper dispatch procedures. Successful candidates typically have a high school diploma or equivalent, strong listening skills, and the ability to follow structured

Qualifications

• High school diploma or equivalent required; prior dispatch or customer service experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Guilderland Center, NY seeks dedicated 911 Call Taker opportunities to support emergency communications. The role involves handling incoming calls, confirming locations, and documenting essential details for rapid response.

Training and certification enable authorized pre-arrival instructions and proper dispatch procedures. Successful candidates typically have a high school diploma or equivalent, strong listening skills, and the ability to follow structured