911 Call Taker — Emergency Communications Pro (Benefits)

Regional 911 Intake Solutions; City of Glens Falls (NY); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Glen Falls, NY is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. Training will cover structured procedures and privacy requirements.

A high school diploma and strong customer-service skills are preferred. Successful candidates will work in a fast-paced environment, complete background checks, and participate in call-taking training and performance evaluations, with benefits

Formación

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Experience in customer service or public-safety environments is helpful.

Responsabilidades

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Adhere to language-access and privacy requirements.

Conocimientos

Active listening

Typing

Verbal communication

Customer service

Following procedures

Educación

High school diploma

Herramientas

Call-processing software

Descripción del empleo

Regional 911 Intake Solutions in Glen Falls, NY is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. Training will cover structured procedures and privacy requirements.

A high school diploma and strong customer-service skills are preferred. Successful candidates will work in a fast-paced environment, complete background checks, and participate in call-taking training and performance evaluations, with benefits