Emergency Communications Specialist – 911 Call Taker

Regional 911 Intake Solutions; Geraldine (MT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a Call Taker to handle emergency and non-emergency lines from their Geraldine, MT area. The role requires listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities include verifying locations and callbacks, documenting details in dispatch software, and forwarding information to the appropriate team while adhering to training, certification, and privacy requirements.

Qualifications

• High school diploma or equivalent required. Public safety or dispatch-related experience is a plus.
• Candidates must have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions to callers within training and certification.
• Respect language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Computer systems

Job description

Regional 911 Intake Solutions is seeking a Call Taker to handle emergency and non-emergency lines from their Geraldine, MT area. The role requires listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities include verifying locations and callbacks, documenting details in dispatch software, and forwarding information to the appropriate team while adhering to training, certification, and privacy requirements.