Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Ephrata (WA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Takers to support communities in Ephrata, WA. The role involves handling emergency and nonemergency lines, verifying locations, and collecting essential caller information for responders.

You will use call-processing or dispatch software, follow scripted questions, and forward details to the appropriate dispatch function. A high school diploma and strong listening, typing, and communication skills are required, with the ability to stay

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and work under pressure.
• Previous call-taker or dispatch experience is a plus.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Ask focused questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the dispatch function.
• Provide pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is recruiting for 911 Call Takers to support communities in Ephrata, WA. The role involves handling emergency and nonemergency lines, verifying locations, and collecting essential caller information for responders.

You will use call-processing or dispatch software, follow scripted questions, and forward details to the appropriate dispatch function. A high school diploma and strong listening, typing, and communication skills are required, with the ability to stay