911 Emergency Call Taker - Critical Response Specialist

National Public Safety Careers; Mead (WA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Mead, WA. You will be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for dispatch teams.

Responsibilities include handling incoming calls, verifying caller details, entering data into systems, and coordinating with responders. Candidates should have strong listening, typing, and communication skills, with training and certifications provided.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing abilities.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only after training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for Mead, WA. You will be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting information for dispatch teams.

Responsibilities include handling incoming calls, verifying caller details, entering data into systems, and coordinating with responders. Candidates should have strong listening, typing, and communication skills, with training and certifications provided.