Emergency Call Taker: Fast, Critical Public Safety (24/7)

National Public Safety Careers; Tonasket (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker for Tonasket, WA. You will handle emergency and routine calls, verify locations and contact details, and document information in dispatch software. Strong listening, typing, and communication skills are essential.

Applicants should be prepared for rotating shifts and complete required call-taking training and certifications. This role emphasizes accuracy, confidentiality, and prompt incident forwarding to dispatch teams, with

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or call handling is helpful.
• Ability to follow structured procedures and listen carefully.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Customer service

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch/call-processing software

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker for Tonasket, WA. You will handle emergency and routine calls, verify locations and contact details, and document information in dispatch software. Strong listening, typing, and communication skills are essential.

Applicants should be prepared for rotating shifts and complete required call-taking training and certifications. This role emphasizes accuracy, confidentiality, and prompt incident forwarding to dispatch teams, with