Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; East Falmouth (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Teaticket, MA. You will handle emergency and nonemergency lines, verify locations, and document details using approved processes and software. Training ensures accurate information flow to dispatch teams.

You’ll work in a role requiring strong listening, typing, and clear verbal communication, with the ability to follow structured procedures in a fast-paced public safety environment.

Qualifications

• High school diploma or equivalent required.
• Strong listening and verbal communication skills essential.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use standardized questions to identify urgency and details.
• Enter accurate information into call-processing or dispatch software.
• Forward incident details promptly to the appropriate dispatch function.
• Provide clear instructions and assist callers within training scope.

Skills

Active listening

Typing skills

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Teaticket, MA. You will handle emergency and nonemergency lines, verify locations, and document details using approved processes and software. Training ensures accurate information flow to dispatch teams.

You’ll work in a role requiring strong listening, typing, and clear verbal communication, with the ability to follow structured procedures in a fast-paced public safety environment.