Emergency Communications Dispatcher (911 Call Taker)

Regional 911 Intake Solutions; Pine Bluff (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Pine Bluff, AR seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and input data into dispatch systems to coordinate response efforts.

Qualified applicants typically hold a high school diploma and possess strong listening, typing, and verbal communication skills. Training and certifications are provided as required by the agency.

Qualifications

• High school diploma or equivalent is required.
• Strong listening, typing, and clear verbal communication are essential.
• Experience in customer service or public safety is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Complete training and certifications as required.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Call processing software

Job description

Regional 911 Intake Solutions in Pine Bluff, AR seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and input data into dispatch systems to coordinate response efforts.

Qualified applicants typically hold a high school diploma and possess strong listening, typing, and verbal communication skills. Training and certifications are provided as required by the agency.