Emergency Communications Specialist: 911 Call Taker

Regional 911 Intake Solutions; Cambridge City (IN); Sur place; USD 34 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Cambridge City, IN to handle emergency and non-emergency calls with careful data entry and clear communication. You will verify locations, gather caller details, and follow structured procedures to support rapid response by dispatch teams.

Applicants typically need a high school diploma and may have prior customer service or public safety experience.

Qualifications

• High school diploma or equivalent required.
• Some customer service or public safety experience helpful, though not always required.

Responsabilités

• Take incoming emergency calls and non-emergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the incident.
• Enter accurate data into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training scope.

Connaissances

Listening skills

Typing speed

Verbal communication

Customer service

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Cambridge City, IN to handle emergency and non-emergency calls with careful data entry and clear communication. You will verify locations, gather caller details, and follow structured procedures to support rapid response by dispatch teams.

Applicants typically need a high school diploma and may have prior customer service or public safety experience.