Emergency Communications Operator: 911 Call Taker (Monroe)

National Public Safety Careers; City of Rochester (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Monroe. The role focuses on answering emergency and nonemergency lines, confirming locations, and gathering critical information for dispatch.

Training and certifications are required to perform the duties, with emphasis on accuracy and privacy. The position involves working in a public safety environment, potentially rotating shifts to cover 24-hour operations, and requires strong listening and data-entry skills.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not always necessary.
• Strong listening, typing, and clear communication skills essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Assist distressed callers and provide essential pre-arrival instructions within training

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or GED

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Monroe. The role focuses on answering emergency and nonemergency lines, confirming locations, and gathering critical information for dispatch.

Training and certifications are required to perform the duties, with emphasis on accuracy and privacy. The position involves working in a public safety environment, potentially rotating shifts to cover 24-hour operations, and requires strong listening and data-entry skills.