Emergency Communications Specialist (911) – 24/7

Regional 911 Intake Solutions; Orleans (CA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Orleans, CA is seeking a dedicated 911 Call Taker to greet callers, gather essential information, and document details for responders. You will work with call-processing software and follow structured procedures to deliver calm, accurate instructions.

Requirements typically include a high school diploma or equivalent; prior customer service or public safety experience helps, though training is provided.

Qualifications

• Strong listening comprehension and accuracy in typing.
• Ability to follow structured procedures and maintain calm under pressure.
• Good verbal communication for caller interaction and data entry.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch.
• Assist distressed callers with essential questions and instructions.
• Apply language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Orleans, CA is seeking a dedicated 911 Call Taker to greet callers, gather essential information, and document details for responders. You will work with call-processing software and follow structured procedures to deliver calm, accurate instructions.

Requirements typically include a high school diploma or equivalent; prior customer service or public safety experience helps, though training is provided.