Emergency Communications Specialist — Dispatcher

Public Safety Dispatch Network; Rogers City (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Public Safety Dispatch Network in Michigan seeks qualified Public Safety Dispatchers and Telecommunicators to join nearby centers. You will handle emergency and nonemergency calls, determine priority, and coordinate responders using CAD, radio, and mapping tools.

Applicants should have a high school diploma, accurate typing, active listening, and clear communication. Roles may include nights, weekends, holidays, rotating shifts, and overtime depending on staffing needs and emergencies.

Qualifications

• High school diploma or equivalent required.
• Accurate typing and active listening essential.
• Clear, concise communication with callers.
• Ability to switch between tasks in a fast-paced environment.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma

Tools

CAD systems

Radio communications

Telephony systems

Job description

Public Safety Dispatch Network in Michigan seeks qualified Public Safety Dispatchers and Telecommunicators to join nearby centers. You will handle emergency and nonemergency calls, determine priority, and coordinate responders using CAD, radio, and mapping tools.

Applicants should have a high school diploma, accurate typing, active listening, and clear communication. Roles may include nights, weekends, holidays, rotating shifts, and overtime depending on staffing needs and emergencies.