Emergency Communications Specialist — 24/7 Call Taker

National Public Safety Careers; Wright (WY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Wright, WY. The role involves handling emergency and nonemergency calls, confirming locations, and gathering caller details to support dispatch teams.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications may be required, with varied shifts and potential overtime.

Qualifications

• High school diploma or equivalent is required.
• Strong listening, typing, and clear communication are essential.
• Dispatch experience is welcome but not always required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the dispatch function
• Provide pre-arrival instructions only within training

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Wright, WY. The role involves handling emergency and nonemergency calls, confirming locations, and gathering caller details to support dispatch teams.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications may be required, with varied shifts and potential overtime.