Emergency Communications Specialist

Regional 911 Intake Solutions; Sugar Land (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions is seeking dedicated Public Safety Dispatchers and Telecommunicators to support information flow between the public and emergency responders in Bend. Responsibilities include call taking, dispatch, and EMS coordination, with shifts that may include nights and weekends.

Applicants should have a high school diploma and strong typing, listening, and communication skills, plus ability to multitask and follow procedures. Training and certifications vary by jurisdiction.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Accurate typing, active listening, clear communication, and multitasking ability.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High School Diploma

Tools

CAD

Telephone systems

Mapping systems

Radio systems

Job description

Regional 911 Intake Solutions is seeking dedicated Public Safety Dispatchers and Telecommunicators to support information flow between the public and emergency responders in Bend. Responsibilities include call taking, dispatch, and EMS coordination, with shifts that may include nights and weekends.

Applicants should have a high school diploma and strong typing, listening, and communication skills, plus ability to multitask and follow procedures. Training and certifications vary by jurisdiction.