Emergency Communications Specialist

Regional 911 Intake Solutions; Providence Forge (VA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

medical, dental, and vision coverage

retirement benefits

paid leave

employee‑assistance resources

continuing education

Job summary

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers for Providence Forge, VA. The role supports combined dispatch operations across police, fire, and EMS, coordinating emergency responses and ensuring accurate incident details while maintaining strict adherence to training and authority.

The position involves shift work in a 24/7 environment, with duties including processing calls, prioritizing responses, and coordinating interagency communication.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross‑training, while others require experience in one or more dispatch disciplines before appointment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline‑specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking Police/Fire/EMS Dispatchers for Providence Forge, VA. The role supports combined dispatch operations across police, fire, and EMS, coordinating emergency responses and ensuring accurate incident details while maintaining strict adherence to training and authority.

The position involves shift work in a 24/7 environment, with duties including processing calls, prioritizing responses, and coordinating interagency communication.