Multi-Agency Emergency Dispatcher (Police/Fire/EMS)

Regional 911 Intake Solutions; Richmond (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Richmond is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services, and EMS in a combined communications environment.

The role requires clear communication, the ability to recognize changing priorities, and to route calls efficiently while remaining within training and authority; you will process requests, verify details, prioritize incidents, dispatch units, and maintain incident records.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Credentials, if required, depend on assignment and must be confirmed in the vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline-specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Education

High School Diploma or Equivalent

Job description

Regional 911 Intake Solutions in Richmond is seeking Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire services, and EMS in a combined communications environment.

The role requires clear communication, the ability to recognize changing priorities, and to route calls efficiently while remaining within training and authority; you will process requests, verify details, prioritize incidents, dispatch units, and maintain incident records.