Emergency Communications Specialist

CareWell Health Medical Center; East Orange (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

CareWell Health Medical Center seeks a dedicated Switchboard Operator to provide front-line call handling and information services. You will connect callers to appropriate locations or extensions and support emergency communications as directed.

The role requires calm under pressure, excellent customer service, and reliable documentation practices. Availability to work holidays and weekends is expected in a demanding hospital environment.

Qualifications

• Experience in customer service is preferred.
• 1 year of Switchboard Operator experience is desirable.
• Willingness to work holidays and weekends.

Responsibilities

• Answer incoming calls and transfer messages as needed.
• Greet callers and provide information as required.
• Route emergency calls appropriately to the correct personnel.
• Operate paging and interoffice communication equipment.
• Maintain organized call documentation and records.
• Relay written messages and convey information accurately.

Skills

Customer service

Telephone etiquette

Calm under pressure

Multitasking

Documentation skills

Phone system operation

Emergency communication

Education

High School Diploma

Tools

Switchboard system

Intercom

Two-way radio

Public address system

Job description

CareWell Health Medical Center seeks a dedicated Switchboard Operator to provide front-line call handling and information services. You will connect callers to appropriate locations or extensions and support emergency communications as directed.

The role requires calm under pressure, excellent customer service, and reliable documentation practices. Availability to work holidays and weekends is expected in a demanding hospital environment.