Hospital Emergency Communications Specialist

Memorial Physician Practices; Rutherfordton (NC); On-site; USD 42,981,000 - 63,039,000; Full time

Benefits offered by this job

Comprehensive medical, dental and/or視

Life/disability insurance

Tuition assistance

401(k) with company match

Employee wellness programs

Job summary

Rutherford Regional Health System is seeking a Switchboard Operator to join our 24/7 hospital team. You will prioritize and route calls, coordinate with staff and responders, and maintain confidentiality while delivering accurate announcements and code pages.

The role requires strong communication, multitasking, and calm decision-making under pressure, with flexibility for varied shifts including nights and weekends. Prior experience in telecommunications is preferred.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills with patients, visitors, staff, and responders while maintaining confidentiality.
• Ability to remain calm, prioritize, and respond effectively in emergencies.
• Strong multitasking and technical skills operating multiple systems.
• Strong critical thinking with independent decision making under minimal supervision.
• Detail-oriented with good logs, records and documentation.
• One year of experience in telecommunications, switchboard operations, or general office work preferred.
• Flexibility to work varied shifts, including nights, weekends and holidays in a 24/7 hospital environment.
• Willingness to learn and follow hospital emergency codes and paging procedures.

Responsibilities

• Prioritize and respond to multiple calls, emergencies, and urgent requests while maintaining professionalism and accuracy.
• Coordinate with hospital staff, emergency responders, and security to ensure timely communication and adherence to protocols.
• Route calls and inquiries with professional customer service and maintain patient confidentiality (HIPAA).
• Deliver accurate overhead announcements, emergency code pages, and disaster notifications to authorized personnel.
• Monitor emergency alarms and communication systems and promptly notify appropriate parties when action is required.
• Operate multiple communication systems, including switchboards, radios, phones, paging systems, and computer applications with basic data entry.
• Maintain accurate records, including call logs, patient room status, admissions/discharges, employee contacts, and disaster files.
• Demonstrate reliability and teamwork, with flexibility to work varied shifts, including nights, weekends, and holidays.

Skills

Strong communication skills

Multitasking

Critical thinking

Teamwork

Flexibility

Education

High school diploma or equivalent

Job description

Rutherford Regional Health System is seeking a Switchboard Operator to join our 24/7 hospital team. You will prioritize and route calls, coordinate with staff and responders, and maintain confidentiality while delivering accurate announcements and code pages.

The role requires strong communication, multitasking, and calm decision-making under pressure, with flexibility for varied shifts including nights and weekends. Prior experience in telecommunications is preferred.