Emergency Communications & Security Dispatcher

Dow Inc.; Mount Pleasant (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Dow is seeking an Emergency Services and Security Dispatcher in Midland, MI. You will receive and prioritize emergency and non-emergency calls, dispatch resources, and monitor critical systems to protect people and assets.

This role works with Dow’s security operations and site teams, applying sound judgment in routine and emergency situations. Prior experience in security or emergency services is preferred.

Qualifications

• A minimum of a High School Diploma or GED is required.
• Proficiency in Microsoft applications, such as Word and Excel, and ability to learn new systems quickly.
• U.S. work authorization required; no visa sponsorship or green card support available for this position.

Responsibilities

• Receive, assess, and prioritize emergency, non-emergency, and medical calls.
• Gather critical information to support timely decision‑making.
• Dispatch emergency response and security personnel to company facilities and properties.
• Operate CAD, radio, telephone, and related communication systems.
• Monitor radio frequencies, alarms, and security systems.
• Use appropriate radio terminology, frequencies, paging methods, and communication protocols.
• Complete emergency preparedness tasks per the ES&S plan.
• Support equipment maintenance, training, and operational check requirements.
• Help ensure preparedness and readiness of emergency systems and response resources.
• Partner with security personnel to support secure asset planning and related requirements.

Skills

Communication

Multitasking

Prioritization

Tech skills

Interpersonal

Education

High School Diploma or GED

Job description

Dow is seeking an Emergency Services and Security Dispatcher in Midland, MI. You will receive and prioritize emergency and non-emergency calls, dispatch resources, and monitor critical systems to protect people and assets.

This role works with Dow’s security operations and site teams, applying sound judgment in routine and emergency situations. Prior experience in security or emergency services is preferred.