Emergency Communications Responder – 24/7 Dispatch

Regional 911 Intake Solutions; Whitehouse Station (NJ); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Whitehouse, NJ. The role involves answering emergency and nonemergency lines, verifying incident locations, and collecting caller information to guide dispatch decisions.

Successful candidates will demonstrate strong listening, typing, and communication skills, plus the ability to follow structured procedures. Training leads to required certifications and completion of background checks.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service, telephone support, or public safety helpful but not always required.
• Strong listening, typing, verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Whitehouse, NJ. The role involves answering emergency and nonemergency lines, verifying incident locations, and collecting caller information to guide dispatch decisions.

Successful candidates will demonstrate strong listening, typing, and communication skills, plus the ability to follow structured procedures. Training leads to required certifications and completion of background checks.