Emergency Call Taker & Dispatch (24/7)

National Public Safety Careers; Humbird (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Humbird, Wisconsin. Duties include taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Work may involve rotating shifts, nights, weekends, and overtime in a 24-hour operation. Applicants typically hold a high school diploma or equivalent and possess strong listening, typing, and clear verbal communication.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Help distressed callers stay focused on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Humbird, Wisconsin. Duties include taking emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams.

Work may involve rotating shifts, nights, weekends, and overtime in a 24-hour operation. Applicants typically hold a high school diploma or equivalent and possess strong listening, typing, and clear verbal communication.