911 Call Taker - Start a Vital Public Safety Career

National Public Safety Careers; Stockton (KS); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Stockton, KS. Eligible applicants will answer emergency and nonemergency calls, verify locations, and relay crucial information to dispatch teams. The role requires calm communication, accurate typing, and adherence to established procedures.

Training and certifications will be provided where needed. Employees may work rotating shifts in a 24/7 environment, with opportunities for ongoing training and advancement within public safety

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Dispatch experience may be helpful but is not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers seeks a 911 Call Taker in Stockton, KS. Eligible applicants will answer emergency and nonemergency calls, verify locations, and relay crucial information to dispatch teams. The role requires calm communication, accurate typing, and adherence to established procedures.

Training and certifications will be provided where needed. Employees may work rotating shifts in a 24/7 environment, with opportunities for ongoing training and advancement within public safety