911 Call Taker: Launch Your Public Safety Career

National Public Safety Careers; Pleasanton (NE); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers to handle emergency and nonemergency lines in Pleasanton, NE. The role involves confirming location, collecting callback data, and documenting details in dispatch software as part of a structured response process.

The position requires strong listening and communication skills, the ability to follow procedures, and willingness to work rotating shifts as needed. Training and certifications are part of the onboarding process.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience helpful.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers to handle emergency and nonemergency lines in Pleasanton, NE. The role involves confirming location, collecting callback data, and documenting details in dispatch software as part of a structured response process.

The position requires strong listening and communication skills, the ability to follow procedures, and willingness to work rotating shifts as needed. Training and certifications are part of the onboarding process.