Emergency Communications Operator — 911 Call Taker

National Public Safety Careers; Oxford (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Oxford, AL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document incidents for dispatch teams.

Applicants typically need a high school diploma or equivalent, with strong listening and clear communication required. Training, certifications, and possibly rotating shifts (nights/weekends) are part of the role.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and communication skills with attention to detail.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Oxford, AL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document incidents for dispatch teams.

Applicants typically need a high school diploma or equivalent, with strong listening and clear communication required. Training, certifications, and possibly rotating shifts (nights/weekends) are part of the role.