Emergency Communications Operator - 911 Call Taker

Regional 911 Intake Solutions; Milligan (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Milligan College. You will answer incoming emergency calls, identify needs, and document information for dispatch personnel. Training and certification are required for authorized pre-arrival instructions.

Responsibilities include confirming incident location, collecting caller data, and using call-processing software. Work may involve rotating shifts and overtime as needed; strong listening and typing skills are essential.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Following procedures

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Milligan College. You will answer incoming emergency calls, identify needs, and document information for dispatch personnel. Training and certification are required for authorized pre-arrival instructions.

Responsibilities include confirming incident location, collecting caller data, and using call-processing software. Work may involve rotating shifts and overtime as needed; strong listening and typing skills are essential.