Emergency Communications Operator: 911 Call Taker

Regional 911 Intake Solutions; Branch Township (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking Branch-based 911 Call Takers. The role involves answering emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Successful candidates will follow structured procedures, use dispatch software, and deliver clear instructions while maintaining caller privacy and calm communication throughout training and performance evaluations.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience is helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking Branch-based 911 Call Takers. The role involves answering emergency and nonemergency calls, confirming locations, and documenting details for dispatch.

Successful candidates will follow structured procedures, use dispatch software, and deliver clear instructions while maintaining caller privacy and calm communication throughout training and performance evaluations.