Emergency Communications Operator (911) – 24/7 Shifts

Public Safety Dispatch Network; Mullan (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in Mullan, ID seeks 911 Call Takers to handle emergency line inquiries and assist in coordinating response. This role emphasizes accurate typing, calm communication, and precise data entry into dispatch systems.

Successful candidates will follow established procedures, work with 24/7 scheduling, and prioritize caller safety while maintaining privacy and confidentiality.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Clear verbal communication

Accurate typing

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Mullan, ID seeks 911 Call Takers to handle emergency line inquiries and assist in coordinating response. This role emphasizes accurate typing, calm communication, and precise data entry into dispatch systems.

Successful candidates will follow established procedures, work with 24/7 scheduling, and prioritize caller safety while maintaining privacy and confidentiality.