Emergency Communications Operator (911)

Public Safety Dispatch Network; Arbon (ID); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Arbon, Idaho seeks experienced 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details. You will use call-processing software and adhere to established procedures to ensure rapid dispatch and caller safety.

Responsibilities include coordinating with dispatch staff, maintaining accurate information, and following training guidelines for pre-arrival instructions.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening and accurate typing skills are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Arbon, Idaho seeks experienced 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details. You will use call-processing software and adhere to established procedures to ensure rapid dispatch and caller safety.

Responsibilities include coordinating with dispatch staff, maintaining accurate information, and following training guidelines for pre-arrival instructions.