911 Emergency Call Taker — Calm, Critical Support

Public Safety Dispatch Network; Melba (ID); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Melba, ID seeks 911 Call Takers to handle emergency calls, verify locations, and document details for responders. Training and certifications are provided.

Responsibilities include asking focused questions, confirming caller information, entering data into dispatch software, and guiding callers with pre-arrival instructions within approved procedures; weekend and night shifts may be required.

Qualifications

• Employers require a high school diploma or equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures during emergency calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Melba, ID seeks 911 Call Takers to handle emergency calls, verify locations, and document details for responders. Training and certifications are provided.

Responsibilities include asking focused questions, confirming caller information, entering data into dispatch software, and guiding callers with pre-arrival instructions within approved procedures; weekend and night shifts may be required.