Emergency 911 Call Taker - Frontline Dispatch Hero

Public Safety Dispatch Network; Driggs (ID); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Driggs, Idaho is seeking 911 Call Takers to be the first point of contact for emergency callers. You will verify location, collect critical information, and document it for responders using dispatch software.

Successful candidates typically hold a high school diploma or equivalent and demonstrate strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures and adapt to rotating shifts as needed.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required, along with the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or recognized equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Driggs, Idaho is seeking 911 Call Takers to be the first point of contact for emergency callers. You will verify location, collect critical information, and document it for responders using dispatch software.

Successful candidates typically hold a high school diploma or equivalent and demonstrate strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures and adapt to rotating shifts as needed.