Emergency Communications Dispatcher Trainee

Emergency Telecommunicator Services; Isleta Pueblo (NM); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Isleta, NM, offers Dispatcher Trainee and Telecommunicator Trainee programs. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency responses through classroom instruction, simulations, and supervised practice.

Training progresses with demonstrated skills, certifications, and employer standards. Roles may include nights, weekends, holidays, and overtime as required by training milestones and public safety needs.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Trainee positions often for applicants without dispatch experience.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality, security, and professional conduct requirements.

Skills

Call-taking

Incident details gathering

Typing

CAD (computer-aided dispatch)

Geography/maps

Radio procedures

Unit-status monitoring

Observational training

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Isleta, NM, offers Dispatcher Trainee and Telecommunicator Trainee programs. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency responses through classroom instruction, simulations, and supervised practice.

Training progresses with demonstrated skills, certifications, and employer standards. Roles may include nights, weekends, holidays, and overtime as required by training milestones and public safety needs.