Emergency Communications Dispatcher

Regional 911 Intake Solutions; Isleta Pueblo (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators to support emergency communication in Isleta, NM. Responsibilities include handling calls, dispatching units, and coordinating with responders while following agency procedures.

Applicants should have strong typing, listening, and communication skills. Duties may involve nights, weekends, and overtime in a demanding, safety‑critical environment.

Qualifications

• High school diploma or equivalent required.
• Accurate typing, active listening and clear communication essential.
• Certifications depend on services handled and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Telephone systems

Mapping

Radio systems

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators to support emergency communication in Isleta, NM. Responsibilities include handling calls, dispatching units, and coordinating with responders while following agency procedures.

Applicants should have strong typing, listening, and communication skills. Duties may involve nights, weekends, and overtime in a demanding, safety‑critical environment.