Emergency Dispatcher Trainee / Telecommunicator in Training

Emergency Telecommunicator Services; Cliff (NM); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Cliff, NM seeks Dispatcher Trainee/Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training includes classroom instruction, simulations, and supervised console assignments, with shifts potentially including nights, weekends, holidays, and overtime as required by performance benchmarks.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Accurate typing

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Cliff, NM seeks Dispatcher Trainee/Telecommunicator Trainee opportunities. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training includes classroom instruction, simulations, and supervised console assignments, with shifts potentially including nights, weekends, holidays, and overtime as required by performance benchmarks.