Emergency Communications Dispatcher: Police, Fire & EMS

Regional 911 Intake Solutions; Dover (DE); On-site; USD 42,000 - 68,000; Full time

Job summary

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers to support multi-agency emergency response coordination in Woodside, Delaware. You will process calls, assign units, and maintain situational awareness.

This role requires clear communication, strong prioritization, and adherence to official procedures. Candidates may rotate across shifts including nights, weekends, holidays, and overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline-specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Skills

Clear communication

Decision making

Multi-tasking

Coordination

Adaptability

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks Police/Fire/EMS Dispatchers to support multi-agency emergency response coordination in Woodside, Delaware. You will process calls, assign units, and maintain situational awareness.

This role requires clear communication, strong prioritization, and adherence to official procedures. Candidates may rotate across shifts including nights, weekends, holidays, and overtime as needed.