Emergency Communications Dispatcher - High-Impact, 24/7

911 Emergency Communications; Eltopia (WA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Job summary

911 Emergency Communications seeks a dispatcher to handle emergency and nonemergency calls, confirm details, and coordinate rapid response within the service area. You will enter data into CAD, monitor radio traffic, and provide caller instructions under training.

The role emphasizes accuracy, confidentiality, and teamwork. Applicants typically have a high school diploma or GED, with some agencies requiring prior experience or certifications.

Qualifications

• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing accuracy

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications seeks a dispatcher to handle emergency and nonemergency calls, confirm details, and coordinate rapid response within the service area. You will enter data into CAD, monitor radio traffic, and provide caller instructions under training.

The role emphasizes accuracy, confidentiality, and teamwork. Applicants typically have a high school diploma or GED, with some agencies requiring prior experience or certifications.