24/7 Emergency Communications Dispatcher

911 Emergency Communications; Nineveh (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications is seeking a dedicated telecommunicator to handle emergency and nonemergency calls, verify locations and incident details, and coordinate dispatch with responders. The role may involve rotating shifts, overtime, and adherence to agency procedures.

Applicants should have a high school diploma or GED and may be required to obtain related telecommunicator certifications. Strong typing, listening, and communication skills are essential for success in this high-stakes

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer literacy

Information organization

Education

High School Diploma or GED

Job description

911 Emergency Communications is seeking a dedicated telecommunicator to handle emergency and nonemergency calls, verify locations and incident details, and coordinate dispatch with responders. The role may involve rotating shifts, overtime, and adherence to agency procedures.

Applicants should have a high school diploma or GED and may be required to obtain related telecommunicator certifications. Strong typing, listening, and communication skills are essential for success in this high-stakes