Emergency Communications Dispatcher (911 Call Taker)

Public Safety Dispatch Network; Lake Placid (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lake Placid, FL seeks an experienced 911 Call Taker to join a 24/7 emergency response center. You will collect essential caller information, confirm locations, and document details for dispatch teams, working within established procedures and certifications.

Responsibilities include handling both emergency and nonemergency lines, following structured call-taking protocols, and utilizing dispatch software to relay information promptly to responders, while

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Lake Placid, FL seeks an experienced 911 Call Taker to join a 24/7 emergency response center. You will collect essential caller information, confirm locations, and document details for dispatch teams, working within established procedures and certifications.

Responsibilities include handling both emergency and nonemergency lines, following structured call-taking protocols, and utilizing dispatch software to relay information promptly to responders, while