Emergency Communications Dispatcher (911 Call Taker)

Public Safety Dispatch Network; Grove (OK); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

Public Safety Dispatch Network seeks qualified 911 Call Takers in Grove, OK to handle emergency and non-emergency calls. You will verify locations, obtain callbacks, and document incidents using approved software.

Successful candidates will follow structured procedures, excel in listening and typing, and work within rotating shifts as needed. The role emphasizes accurate data entry, prompt information forwarding, and providing pre-arrival instructions under training.

Qualifikationen

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training guidelines.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Typing speed

Active listening

Verbal communication

Customer service

Ausbildung

High school diploma or GED

Tools

Call processing software

Jobbeschreibung

Public Safety Dispatch Network seeks qualified 911 Call Takers in Grove, OK to handle emergency and non-emergency calls. You will verify locations, obtain callbacks, and document incidents using approved software.

Successful candidates will follow structured procedures, excel in listening and typing, and work within rotating shifts as needed. The role emphasizes accurate data entry, prompt information forwarding, and providing pre-arrival instructions under training.