Emergency Communications Dispatcher (911) - 24/7 Shifts

National Public Safety Careers; Muldrow (OK); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Muldrow, OK is seeking a dedicated 911 Call Taker to handle emergency and non-emergency calls. You will verify location, collect caller information, and document details for dispatch, all while following established procedures.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training will cover call-taking standards and required certifications, with benefits available to eligible employees.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience preferred.
• Ability to work in a fast-paced environment.
• Strong listening and decision-making skills.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller callback information.
• Use standard questions to assess urgency.
• Enter details into call-processing software.
• Forward information to dispatch promptly.
• Remain calm and provide guidance within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Muldrow, OK is seeking a dedicated 911 Call Taker to handle emergency and non-emergency calls. You will verify location, collect caller information, and document details for dispatch, all while following established procedures.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training will cover call-taking standards and required certifications, with benefits available to eligible employees.