Emergency Communications Dispatcher

Regional 911 Intake Solutions; Grant Park (IL); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Paid leave

Professional development

Resumo da oferta

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators in Grant Park, IL. The role involves handling emergency and nonemergency calls, dispatching units, and coordinating with responders using CAD, radio, mapping, and telephone systems.

The position emphasizes accurate information processing, strict adherence to procedures, and continuous staffing norms, including nights, weekends, and overtime as needed. Training and certifications vary by agency and jurisdiction.

Qualificações

• High school diploma or equivalent required; typing ability necessary.
• Strong listening and clear communication essential; ability to multitask.
• Certification requirements vary by service and jurisdiction.

Responsabilidades

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Conhecimentos

Typing

Active listening

Clear communication

Formação académica

High school diploma or equivalent

Ferramentas

CAD

Radio systems

Mapping software

Telephone systems

Descrição da oferta de emprego

Regional 911 Intake Solutions is seeking Public Safety Dispatchers/Telecommunicators in Grant Park, IL. The role involves handling emergency and nonemergency calls, dispatching units, and coordinating with responders using CAD, radio, mapping, and telephone systems.

The position emphasizes accurate information processing, strict adherence to procedures, and continuous staffing norms, including nights, weekends, and overtime as needed. Training and certifications vary by agency and jurisdiction.