Emergency Communications Dispatcher – 24/7 Call Taker

Regional 911 Intake Solutions; Donnelly (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Minnesota seeks a call-taker for emergency lines. You will answer calls, verify locations, provide instructions and coordinate with dispatch teams to ensure rapid response. Requires high school diploma and strong listening and typing skills.

Training and certifications are provided; candidates must pass background checks and meet eligibility requirements. The role may involve rotating shifts, nights, weekends and overtime, with health benefits and ongoing

Qualifications

• High school diploma or equivalent required; relevant customer service experience preferred.
• Strong listening and typing skills; able to follow structured procedures.
• Ability to remain calm under pressure and communicate clearly.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch systems.
• Forward incident information to appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Minnesota seeks a call-taker for emergency lines. You will answer calls, verify locations, provide instructions and coordinate with dispatch teams to ensure rapid response. Requires high school diploma and strong listening and typing skills.

Training and certifications are provided; candidates must pass background checks and meet eligibility requirements. The role may involve rotating shifts, nights, weekends and overtime, with health benefits and ongoing