Emergency Call Taker & Dispatcher (24/7 Shifts)

Regional 911 Intake Solutions; Wahkon (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified individuals in Wahkon, MN to handle emergency and nonemergency calls. The role focuses on gathering essential details, confirming locations, and documenting information for dispatch coordination.

Successful candidates will demonstrate excellent listening and typing skills, clear verbal communication, and the ability to follow structured procedures in a high-pressure environment. Training and certifications are required.

Qualifications

• Employers typically require a high school diploma or equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Identify nature and urgency of situations using approved questions.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch functions.

Skills

Customer service

Listening skills

Verbal communication

Typing speed

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified individuals in Wahkon, MN to handle emergency and nonemergency calls. The role focuses on gathering essential details, confirming locations, and documenting information for dispatch coordination.

Successful candidates will demonstrate excellent listening and typing skills, clear verbal communication, and the ability to follow structured procedures in a high-pressure environment. Training and certifications are required.