Emergency Communications Call Taker - 24/7 Shifts

Regional 911 Intake Solutions; Stewart (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to join a Stewart, MN operation. The role involves taking emergency and nonemergency calls, confirming locations, and entering data into dispatch systems to support responders.

You will work within a structured protocol to gather essential information and guide callers with safe, clear instructions. Successful candidates typically have a high school diploma and strong listening and typing skills, with the ability to follow step-by-step

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing accuracy and clear verbal communication needed.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to join a Stewart, MN operation. The role involves taking emergency and nonemergency calls, confirming locations, and entering data into dispatch systems to support responders.

You will work within a structured protocol to gather essential information and guide callers with safe, clear instructions. Successful candidates typically have a high school diploma and strong listening and typing skills, with the ability to follow step-by-step