Emergency Communications Dispatcher (24/7)

Regional 911 Intake Solutions; Miles (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions is seeking a dispatcher to handle emergency and nonemergency calls from a fixed location in Pennsylvania. You will verify caller information, identify urgency, and relay critical data to dispatch teams.

The role requires meticulous typing, active listening, and adherence to standardized procedures. Responsibilities include using approved questions, applying language-access resources when needed, and delivering pre-arrival instructions within training boundaries.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking a dispatcher to handle emergency and nonemergency calls from a fixed location in Pennsylvania. You will verify caller information, identify urgency, and relay critical data to dispatch teams.

The role requires meticulous typing, active listening, and adherence to standardized procedures. Responsibilities include using approved questions, applying language-access resources when needed, and delivering pre-arrival instructions within training boundaries.