Emergency Call Taker & Dispatcher (Garwood, NJ)

National Public Safety Careers; Garwood (NJ); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers in Garwood, NJ is seeking 911 Call Takers to support emergency communications. You will handle incoming calls, verify locations, collect essential details, and input data into dispatch systems to coordinate responders.

Successful candidates typically have a high school diploma, strong listening and communication skills, and the ability to follow structured procedures. Shift work may apply, with required training and certifications.

Formación

• Requires strong listening comprehension and clear verbal communication.
• Accurate typing and the ability to follow structured procedures are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsabilidades

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only after training and certification.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Educación

High school diploma or GED

Herramientas

Dispatch software

Descripción del empleo

National Public Safety Careers in Garwood, NJ is seeking 911 Call Takers to support emergency communications. You will handle incoming calls, verify locations, collect essential details, and input data into dispatch systems to coordinate responders.

Successful candidates typically have a high school diploma, strong listening and communication skills, and the ability to follow structured procedures. Shift work may apply, with required training and certifications.