Emergency Call Taker - Dynamic 24/7 Public Safety Role

National Public Safety Careers; West Nyack (NY); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave

Descripción de la vacante

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in West Nyack, NY. The role involves taking emergency and nonemergency calls, verifying incident locations, and documenting details using dispatch software.

Training may cover both call taking and radio dispatch, with duties outlined in the official vacancy. Ideal applicants typically have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow

Formación

• High school diploma or equivalent required; additional customer service/public safety experience is helpful.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of situations.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Refer to language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Conocimientos

Active listening

Fast typing

Verbal communication

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in West Nyack, NY. The role involves taking emergency and nonemergency calls, verifying incident locations, and documenting details using dispatch software.

Training may cover both call taking and radio dispatch, with duties outlined in the official vacancy. Ideal applicants typically have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow