Emergency Communications Dispatcher

Regional 911 Intake Solutions; Villard (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions in Villard, MN is seeking a Public Safety Dispatcher / Telecommunicator to support call taking, dispatch, and information flow between the public and emergency responders. You will combine communication, technology, and sound decision-making to organize incoming information and apply agency procedures.

Responsibilities include processing emergency and nonemergency requests, verifying locations, classifying incidents, and operating CAD and radio systems.

Qualifications

• High school diploma or equivalent required; certifications depend on services handled.
• Accurate typing, active listening, clear communication, and ability to switch between tasks are essential.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch (CAD), telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD

Radio systems

Mapping systems

Job description

Regional 911 Intake Solutions in Villard, MN is seeking a Public Safety Dispatcher / Telecommunicator to support call taking, dispatch, and information flow between the public and emergency responders. You will combine communication, technology, and sound decision-making to organize incoming information and apply agency procedures.

Responsibilities include processing emergency and nonemergency requests, verifying locations, classifying incidents, and operating CAD and radio systems.