Emergency Communications Dispatcher & Telecommunicator

Regional 911 Intake Solutions; Eyota (MN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatcher / Telecommunicator candidates for Eyota, MN. The role combines rapid information processing, decision-making, and coordination with emergency responders to ensure accurate caller data and efficient incident handling.

Responsibilities include handling emergency and nonemergency calls, verifying locations, prioritizing requests, and operating CAD, radio, mapping, and phone systems.

Qualifications

• Typing accurately and quickly in high-pressure environments.
• Active listening to gather and interpret caller information.
• Clear, concise communication with callers and responders.
• Ability to switch between tasks while maintaining accuracy.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Telephone systems

Mapping systems

Radio systems

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatcher / Telecommunicator candidates for Eyota, MN. The role combines rapid information processing, decision-making, and coordination with emergency responders to ensure accurate caller data and efficient incident handling.

Responsibilities include handling emergency and nonemergency calls, verifying locations, prioritizing requests, and operating CAD, radio, mapping, and phone systems.